Service Technician III

Job Introduction

G4S Secure Integration is looking for a successful Technician that will be responsible for service calls including but not limited to: hardware and software repair and maintenance of warranty and extended warranty projects.

Main Responsibilities

• Self performs and manages all service calls of intrusion detection, access control, and video management and data communication systems.  On-site work will include troubleshooting of head-end computer systems, field hardware, field devices and sensors, and communication infrastructure including fiber optic cables.
• Completes service status reports (hard and soft copies), and other documentation as required. Use of software reporting (Service Center) a must.
• Organizes and coordinates service calls and preventive maintenance with Clients to discuss service activities, changes, and developments with the customer and site personnel.
• Provide warranty service, including replacement of defective material and repair of faulty workmanship within two days.
• Provide maintenance service for the warranty period, including at least two semi-annual visits to site for checking and adjustment of equipment.
• Answer service calls within 24 hours.
• Maintenance calls shall be completed within five days of notification.
• Software/firmware maintenance: new releases or updates of hardware, software, technical and alert bulletins released by the access control manufacturer shall be applied to the system.
• Other duties as assigned by supervisor.
• During downtime of service calls, candidate shall assist the Project Manager and project specific Superintendent with installation projects.

The Ideal Candidate

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED equivalent
• 6 years of field experience
• Extensive knowledge of electronics, computer programming, site service, and installation experience
• Experience with the following or similar systems: Software House, Nice Systems, Genetec, AMAG, Lenel, Honeywell, and Hirsch Electronics.
• Must have a valid driver's license and be able to pass drug screening.

About The Company

G4S brings your systems together. We design, build and maintain stand-alone and integrated security systems. A trusted partner to customers and suppliers, G4S takes great pride in delivering outstanding expertise and superior service.

We have the ability to provide full turnkey services: taking a customer’s requirements, developing the concept, designing the network, selecting the product that best fits the requirements, and completing the installation.

Why Work for G4S?

• Competitive Salary
• Medical, Dental, Vision, and Disability Plans
• Life Insurance
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) match
• Paid Time Off & Paid Holidays
• Employee referral program
• Tuition Reimbursement
• Professional Certification Reimbursement

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

VEVRAA Federal Contractor

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity 

VEVRAA Federal Contractor